Privacy Notice – Our privacy policy

If you have any questions relating to our privacy policy or practices please contact the Consortium on


Melbourne City Mission ACN 159 596 782 (MCM) is the fundholder in a consortium comprising Austin Health, Banksia Palliative Care Service, Melbourne City Mission, Melbourne Health, Mercy Health, Northern Health,  Western Health called the North and West Metropolitan Region Palliative Care Consortium (Consortium).

MCM and the members of the Consortium are committed to protecting your privacy in accordance with all applicable Australian privacy laws including the Privacy Act 1988 (Cth) and the Health Records Act 2001 (Vic) and the Privacy and Data Protection Act 2014 (Vic).

Each member of the Consortium has its own privacy policy which can be accessed here:

Your personal information

The main types of information we collect through the Consortium website are email addresses for the purposes of newsletter subscriptions/distribution, along with associated names and if relevant, work/job titles, volunteer roles or other categories designed to assist in targeting information provision. From time to time, other information such as phone contact numbers or location/postal address details may be sought.

Keeping your personal information secure

If you provide us with information, it is stored securely and only accessed by staff authorised by MCM or other Consortium members. We use a range of hardware and software security measures to protect our information and ensure that only authorised staff are granted access.

Disclosing your personal information

We will not provide your personal information to any other individuals or organisations without your prior consent except where required by law to do so.  We will take all reasonable steps to ensure that your information is not used in a manner inconsistent with the Australian Privacy Principles as set out in the Privacy Act 1988.

Questions, concerns or complaints

If you have any questions, concerns or complaints about what information the Consortium holds or about the accuracy of that information, please contact us on .

Accessing your information

If you would like to access the information that we hold about you, you can write to the Consortium’s Privacy Officer via . We will ask you to provide specific identification before we give you access. Unless there are unusual circumstances, we would expect to be in a position to give you access to your information within two weeks.

In certain circumstances, we may be unable to provide you with access to your personal information for legal reasons specified by law. In these circumstances, we will provide you with reasons for denying access.

Changes to our privacy policy

MCM may, without notice, amend or modify its Privacy Notice by posting the amended Privacy Notice to this website.

Last updated: 10 August 2021