LGBTI inclusive practice

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LGBTI inclusion training and accreditation

HOW2 Create a Lesbian, Gay, Bisexual, Trans and Intersex (LGBTI) Inclusive Service

The HOW2 create a LGBTI inclusive service program is run by Gay and Lesbian Health Victoria (GLHV) an organisation that sits within the Australian Research Centre in Sex, Health and Society (ARCSHS) of La Trobe University. HOW2 aims to support the development of health and human services that are inclusive of lesbian, gay, bisexual, trans and intersex clients and staff. The program involves a series of 4 x 4.5 hour training sessions to coach participants through the practical steps involved in enhancing LGBTI inclusive practice. Issues covered include: Informal audit of your service; The evidence base for LGBTI inclusive practice; Consulting consumers; Educating colleagues; Developing and implementing a sustainable strategy for organisational change; Managing obstacles and utilising opportunities. The HOW2 program addresses the six standards that form the basis of the Rainbow Tick Standards accreditation process of the non-profit community services accreditation organisation Quality Innovation Performance (QIP). However completion of HOW2 does not result in the awarding of a Rainbow Tick. To achieve a Rainbow Tick, services must be formally accredited through the QIP proces

Rainbow Tick Standards accreditation

In 2013, Gay and Lesbian Health Victoria (GLHV) and the national community services accreditation organisation Quality Innovation Performance (QIP) worked together to develop the Rainbow Tick Standards and related resources. QIP has been recognised by GLHV as the accreditation provider for these standards in the health and community services sector. QIP works with organisations to support and recognise them for being committed to safe and inclusive service delivery for Lesbian, Gay, Bisexual, Transgender and Intersex (LGBTI) people. The Rainbow Tick supports organisations to understand and implement LGBTI inclusive service delivery and reassures LGBTI consumers and staff that Rainbow Tick organisations will be aware of, and responsive to their needs.

LGBTI inclusive practice guides for palliative care

Caresearch website – Lesbian, Gay, Bisexual, Transgender and Intersex (LGBTI)

This section of the Caresearch website offers information and resources for people from the LGBTI community with life-limiting illness and their family and friends, as well as information for professionals working with people from the LGBTI community who have palliative care needs.

Being Accepted Being Me: Understanding the end of life care needs for older LGBT* people (UK)

Published in 2016 by the Uk based National Council for Palliative Care (NCPC), the parent charity of the Dying Matters Coalition, “Being Accepted Being Me” is intended to help health and social care staff and volunteers to learn more about listening, understanding and responding to the needs of LGBT* people. It complements a Marie Curie resource, Hiding Who I Am, released earlier in 2016, as well as NCPC’s other work on LGBT* issues. The publication is not available free but can be purchased from the Dying Matters online shop.

*Language in the UK often doesn’t include the ‘I’ for intersex within the LGBTI acronym commonly used in Australia.


“Hiding who I am” The reality of end of life care for LGBT* people (UK)

Published in 2016 by UK palliative care service Marie Curie in partnership with King’s College London and the University of Nottingham, “Hiding who I am” is a 40 page research report covering topics including: What do we know about the experiences of LGBT* people at the end of life?; Complexities of religion and LGBT* end of life care; Unsupported grief and bereavement; Increased pressure on LGBT* carers; What does good care for LGBT* people look like?

*Language in the UK often doesn’t include the ‘I’ for intersex within the LGBTI acronym commonly used in Australia.

Other LGBTI inclusive Practice Guides (general, not palliative care specific)

Rainbow eQuality Guide

This Rainbow eQuality Guide, published by the Victorian Government Department of Health and Human Services, was developed to assist mainstream health and community service agencies identify and adopt inclusive practices and become more responsive to the health and wellbeing needs of lesbian, gay, bisexual, transgender and intersex (LGBTI) individuals and communities. It includes sections on: Principles and standards; Building inclusive services; LGBTI populations; Working with specific groups; Best practice examples; Specialised services; Rainbow eQuality Guide definitions.

A Positive Space is a Healthy Place: Making Your Community Health Centre, Public Health Unit or Community Agency Inclusive to Those of All Sexual Orientations and Gender Identities (Canada)

Published in 2011 by the The Public Health Alliance for Lesbian, Gay, Bisexual, Transsexual, Transgender, Two-Spirit, Intersex, Queer and Questioning Equity (LGBTTTIQQ) of the Ontario Public Health Association, this 131 page manual includes a detailed introduction to sexual orientation and gender identity, along with activities and resources to run Positive Space Workshops.


Not ‘just’ a friend: Best practice guidance on health care for lesbian, gay and bisexual service users and their families (UK)

This 10 page guide was published by the UK Royal College of Nursing and UNISON (a UK union).